Raise the issue. Keep it on the record.
Clubtech venue customers have a dedicated ticketing system where issues can be raised and tracked without losing the history in a message thread.
The essentials
Support for existing venue teams
Clubtech Support is the dedicated ticketing system for venue customers. It keeps an issue, its history, and its status on the record instead of leaving the team to reconstruct what happened from a message thread.
Existing venue teams should use the Clubtech Support access already provided to their venue.
How it works
How to raise an issue
- Use the Clubtech Support access provided to your venue.
- Describe what happened, where it happened, and when it started.
- Include the affected booking, event, device, or team workflow when relevant.
- Follow the ticket history in the dedicated support system.
If you do not have the correct access, contact your Clubtech account lead. You can also email [email protected] so the request can be directed correctly.
What to know
What to include
- venue name;
- the affected product area;
- what the team expected to happen;
- what happened instead;
- when the issue began;
- any relevant booking or event reference.
Clear context helps the team start with the right part of the system.
What to know
Looking for product guidance?
The Help Center routes common questions to booking, operations, revenue, guest data, delivery, and pricing. It also separates self-service product information from an account-specific support issue.
How it works
Support is part of delivery
Every Clubtech rollout has a dedicated account lead and a staged program covering onboarding, build, training, go-live, and a 90-day optimize phase.
Operator questions
Questions venue teams ask
Is Clubtech Support a real ticketing system?
Yes. The support and ticketing system is live for venue customers. Existing venue teams should use the access already provided to their venue.
What if I cannot access support?
Contact your Clubtech account lead or email [email protected] so the request can be directed correctly.
Related pathway
The next useful page, not more noise.
Keep the issue on the record.
Tell the Clubtech team what is happening at your venue.
Clubtech venue customers have a dedicated ticketing system where issues can be raised and tracked without losing the history in a message thread.
Email support