Guest intelligence

Know who books,
when they book,
and what they're worth.

Clubtech turns reservation data into guest intelligence: revenue by hour, booking lead time, product mix, origin markets — and the patterns your team usually finds too late.

ctg · guest intelligence dashboard
CTG Guest Intelligence Dashboard: Rp 1.54B total revenue, 469 bookings, Rp 3.3M average value, 25.8% early-bird rate and 1.0-day median lead time, above a daily bookings trend chart with a filter rail.
Revenue
TOTAL · BY HOUR, DAY & PRODUCT
Bookings
VOLUME & TREND OVER TIME
Avg value
BY PRODUCT, VARIANT & AGE
Early-bird
SHARE THAT COMMITS AHEAD
Lead time
HOW FAR OUT GUESTS BOOK
ONE VIEW · FILTERED BY DATE, VARIANT, NATIONALITY, PRODUCT & PLATFORM
01 · Demand

Demand has a shape.
Price around it.

Two reads on the same question — when bookings land, and which hours actually carry the revenue. The daily trend shows the shape of the month at a glance; the yield heatmap turns day-and-hour into a revenue grid. It's where staffing and pricing decisions start, before the week does.

dashboard · daily booking trend
Daily Bookings Trend chart with daily, weekly and monthly granularity, beneath the dashboard KPI cards and view tabs.
dashboard · yield analytics
Yield Analytics heatmap: revenue intensity by day and hour, with a peak-revenue-window recommendation banner.
02 · Product mix

Your best product is not
the same in every market.

Average booking value, broken out by product, variant and age band, then crossed with nationality. Read together, they show which guest groups lean toward premium inventory and which fill entry products — so a single blended average never hides the mix.

dashboard · booking value
Booking value by product, a value-by-variant table (Dining, Sunrise Early Bird, Zenith Club Experience, Walk-in, Flexi Arrival), and value by age band.
dashboard · nationality × product
Top Nationality by Product Mix: a 100% stacked bar per market showing the share of each product, from The Terrace Kitchen to Premier daybeds.
03 · Lead time

Lead time tells you when to
push, hold, or protect margin.

How far ahead guests commit — overall, and split by variant, product and nationality. It separates the demand that books early from the demand that walks up on the day, and shows where each pattern comes from: the difference between protecting price and discounting to fill.

dashboard · booking lead time
Lead time distribution by bucket, lead time by variant, by nationality and by product — showing same-day, 1–3 day and longer-lead behaviour.
04 · Origins

Stop guessing where the next
high-value guest comes from.

Where your bookings come from — top countries and cities — alongside the dominant age, gender and product per market. It turns "who is our guest" from a hunch into a picture you can plan media spend and inventory around.

dashboard · geographic origins
Geographic origins: top booking countries led by Indonesia (150), then Australia, the US, Singapore and India, plus a top booking cities chart.
dashboard · demographics × product
Demographics × Product: variant by nationality across the top 10 markets, with dominant age group and gender called out.
Turn insight into spend

A revenue report tells you what happened.
Guest intelligence tells you what to change.

If premium products sell to Australia on a seven-day lead time, but same-day bookings come from local markets into entry products, those are two different operating plays. The dashboard shows the split before the month is over — so marketing, pricing and inventory move on the same evidence.

01
Spend toward the markets that pay.
Origin and revenue data point your budget at the countries and cities that book premium inventory — not the ones that only drive cheap clicks.
02
Seed audiences from real bookers.
Your highest-value cohorts are the seed list worth modelling against — guests who have already paid you, not page-viewers who bounced.
03
Time offers to the lead-time window.
Push demand when the booking curve is soft; hold price when early demand is already strong. The lead-time view tells you which is which.
04
Measure on booked revenue.
The booking is the conversion that matters. Judge campaigns on the revenue they book, not the clicks they buy.
See your venue's data

See it on
your venue's data.

Bring your last month of bookings. In 15 minutes we'll load them into the dashboard and show you the questions your data can already answer.

NO CONTRACTS · NO CREDIT CARD · JUST A CONVERSATION
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See it on a venue like yours
15 minutes with our team. Map, packages, numbers — configured for your venue, not a generic deck.
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